I want to let you know that your Service Department is A+ all the way around. I deal with a lot of trades on a daily basis and each and every time I need help from your company you are right on top of it. I would also like to give a lot of praise to C. Jones. She is always so pleasant to talk with on the phone and ALWAYS does her best to take care of any service issues. C. Jones is definitely an asset to Sonoran Air and really makes my job a lot easier. Again, I just want to say thanks to all of you in the Service Department as you continue to impress me every day.

J. Grabek
Capital Pacific Homes

I want to commend David Smith, Service Tech, for helping me deal with my flat tire on Friday, October 5, 2007. When I pulled up (on the rim of a completely blown tire), he generously loaned me his cell phone to call home, encouraged me to call AAA and then helped give directions to the operator. His calm, business-like manner and kind spirit impressed me and helped me through a very distressing experience on a windy and hot hillside. I want you to know what a valuable employee you have in David. I certainly appreciate Sonoran Air for being there when I needed help. When I need air conditioning help, I will certainly turn to your company. Thank you again, David. You are one of my heroes!

Best Wishes,
C. Calhoun

To Whom It May Concern: Just a quick note to say, thank you! Last night the fan stopped operating on the A/C unit, and I called your service line at 623.581.9555. First, the call was answered by a pleasant and professional person. I am sorry I cannot remember her name. She addressed my questions, explained how Sonoran Air, inc. can be of assistance, including the fee structure. She promptly scheduled the service representative to come by later in the evening. Second, when the service technician arrived, quite promptly I must add, he was polite and professional. Ed went straight to work and in a short time had the fan operating and the house cooling down. I am delighted to have the service associates at Sonoran Air, inc. to call on when it really counts.

Keith,

Every hot day like today reminds us of how grateful we are of the kindness you showed us with the new air conditioner. I also want you to know that everyone from your company was very kind and professional.

Thank you so much for making a stressful time for us so much easier!
Thank you again,

- S. Shrader

Replacing my a/c with a high efficiency heat-pump last year was the best home improvement I have ever made. My home is more comfortable, more valuable, and best of all my electric bill is less!

- H. Lewis

Subject: Our compliments

We would like to express our pleasure and satisfaction with the service we received from your employees.

We recently had two new air conditioners installed in our home. It was a two-day project and turned out to be more complicated than originally expected. Paul Brewer supervised the installation, and the workers, Lance Johnson, Rodney McCray, and Greg Martin worked hard to complete the job as quickly and with as little disturbance to us as possible. They were systematic, knowledgeable, considerate, and efficient. It was a pleasure to watch them work, and now we’re enjoying the end result.

We want to commend them and your company. Thank you.

- Jacky and Gary Davis

I don't think I was able to convey how thankful and appreciative Joyce and myself are for the great job, with the high quality, on time and with kindness. Sonoran Air service is wonderful.

Jim Rowland is the reason I went with Sonoran Air, he came right over and I was extremely impressed with his ability to handle me as a customer. I could see he had experience as an installer and he was courteous. He came through on his promises and most importantly he set forth the best possible example of a Sonoran Air employee.

Every Air conditioning company wishes that a decent well meaning man like Jim Rowland would walk through their door and ask to be hired. I feel that he is an asset to your company and while seeing the best in the installers, Juan and Darren, they too reflect the same view as that of Jim.

The installers Juan and Darren took care of everything and courteously and generously, and smoothly. The heat is unbearable here but extra tough in attics and on roofs.

Thank you for the great work ethics and wonderful customer service.

- Andy and Joyce Zakariason, Phoenix

"Thank You", to the entire Sonoran Air team for your professional service on my air conditioning unit. Your scheduling department called to tell me when the service person would be here. Arnoldo, the technician, performed the repair work on the roof, in the heat of the day, and had my AC unit running again in less than an hour. I will recommend Sonoran Air to anyone who asks. Thank you all very much.

- R. Bowers

The expertise that was displayed by your technicians was superb! They worked very hard and steady from start to finish. I greatly appreciated the fact that they worked so neatly.

In an age when the saying, "Buyer Beware" is more prevalent than ever before, it is refreshing and confident to know that good companies and good employees still exist.

- A Satisfied Customer

My concerns were not to obtain the cheapest quote, but an installer who was professional and who would do the job right the first time.

Our A/C unit is the best installation I have yet to see. Nothing was damaged anywhere on the property or house. It was a perfect job. The unit is so quiet.

I will use your services in the future.

- Riley Aircraft of Arizona

Thank you for your prompt service from Sonoran Air. Not only was the service prompt and courteous, but very efficient.

The gentleman that came to do the repair was knowledgeable, explained our problem and repaired the problem in a very efficient time.

We felt we had an honest, dependable company working to fix our problem and will refer Sonoran Air to our neighbors and friends.

- Ralph and JoAnn Z.

I would like to express my feelings of gratitude and satisfaction on a job well done by an experienced and competent staff.

Your technicians were courteous and the quality of their work was excellent. Additionally, there was no mess left behind. Everything down to that last piece of wire was removed. In fact, my house may have been a little cleaner after they left than it was before they arrived!

Thank you for providing me with a high quality "no hassles" air conditioning experience.

- R. Pietro, Lone Eagle Seminars

Just a brief note to let you know how extremely impressed I was when your firm gave me an immediate response call to an air conditioning problem at one of our branch offices.

How refreshing it is to do business with a company who is prompt, informative, helpful and courteous to boot!

- D. Schmaltz, First American Title

I want to express my deepest appreciation for your assistance on my A/C problem. Your field tech was excellent and resolved the problem. I do wish to be put on your customer list for regular tune-ups in the future.

- Satisfied Customer

While we were on vacation, our A/C system stopped working. To meet a repair man, our son would have to take time off work.

I called Sonoran Air from Illinois and your wonderful service department arranged to have a technician meet our son at the house at a certain time.

Your complete handling of this situation and 100% follow-through really shows professional, courteous and efficient service.

- Kirk and Diane S